Frequently Asked Questions
Everything you need to know about your Moose Knuckles experience.
How can I track my order?
Once your order has shipped, you will receive an email containing your tracking number and a link to the carrier's website to monitor its progress.
What is your return policy?
We offer free returns within 30 days of purchase, provided the items are in their original condition, unworn, and with all tags attached.
Are Moose Knuckles jackets covered by a warranty?
Yes, our products are covered by a limited lifetime warranty against defects in materials and craftsmanship for the life of the product.
How do I determine my correct size?
We provide a comprehensive size guide on each product page. Our jackets are generally designed for a tailored fit; if you prefer a looser layer, we recommend sizing up.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
How should I clean and store my parka?
We recommend professional dry cleaning only. For storage, hang your parka on a sturdy hanger in a cool, dry place away from direct sunlight.